Here's a list of commonly asked questions we get from our Alfred Lane fans:
- Does Alfred Lane offer samples to its customers?
While we would love for everyone to smell our solid colognes, there isn't a way for us to meet thousands of sample requests that include fulfillment and shipping costs added... all for free. In the mean time, you can check out our stockists page and see if there's a store that carries our solid colognes where you can test them.
- Does Alfred Lane ship internationally?
We sure do. Shipping costs apply.
- How long will it take for colognes to be delivered internationally?
We've seen anywhere between 5-12 days but it will always depend on location.
- Do you guys offer free package tracking?
We sure do! We recently started offering online tracking for our customers. You will receive a shipping confirmation email letting you know your order is on its way. It will also have a tracking number.
- Hey Alfred Lane. I live in X town, US and the tracking number says my order is in Y town, US. Help please!
Packages get lost sometimes. Simply email us at firstname.lastname@example.org with your order number and we'll send you a free replacement.
- We would love to carry your manly solid colognes at our store/barbershop/boutique/website/awesome venue. How do we make it happen?
We would love to make this happen for you. Email us at email@example.com.
- Can we tour your facilities and see how you make your awesome solid colognes?
While we would love to offer tours, we are not able to do so at this time.
- Dear Alfred Lane... Do your solid colognes have phthalates?
Nope. The only ingredients in our solid colognes are essential oils, shea butter, jojoba oil, beeswax and fragrance.
- I'm allergic to a lot of different things. Can you guarantee me that I will not have an allergic reaction?
Everyone's skin is different. It's impossible for us (or anyone) to guarantee that you will not have an allergic reaction. We also cannot claim that our solid colognes are hypoallergenic. Please use with care if you are sensitive to cosmetic products.
- Do you test on animals?
If your question has not been answered above, please feel free to contact us at firstname.lastname@example.org. Thanks!