Hassle Free Return Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that we issue product merchandise credit only (no cash refunds). Merchandise credit may not be combined with other coupon codes or offers, and it must be used in in its entirety (no partial credit). Several types of goods are exempt from being returned like perishable goods such as food, treats, sanitary goods, or personal care items.
To complete your return, include your packing slip if possible along with your name, order number, phone number, and most importantly, your e-mail address. Please send your return to:
Alfred Lane LLC
1658 N. Milwaukee Ave.
Chicago IL, 60647
We’ll inspect your return and (provided the item is in new, unused condition) promptly e-mail you a store merchandise credit coupon code equal to the product price paid. We must have your correct e-mail address in order to send you a store credit. Store credits are good for 90 days only and are not transferable. We do not refund shipping costs (unless we sent the wrong item). We recommend that you insure your return, in case your item is lost in the mail.
No Exchanges, Just Returns, Please!
Sorry, but we cannot perform exchanges. All products returned to Alfred Lane are processed as returns according to the Returns Policy above. To exchange an unwanted item for something else, simply return the unwanted product and use your merchandise credit to order a new one online. Easy!